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ZOYING · International Patient Services

Medical care in ChinaA cross-border patient service platform

Explore medical resources in China. Coordinate your care journey.

Hospital and specialty information, medical record and appointment liaison, language and travel support for international patients.

Discuss your care needsExplore our services
Based in Shanghai · Supporting international patients

WHY SHANGHAI

Why Shanghai?

International healthcare policies, hospital resources and city services provide a foundation for overseas patients seeking care in Shanghai.

Shanghai City Skyline
Shanghai·A destination for international patients to seek medical treatment in China
Shanghai Oriental Pearl Tower and cityscape
Urban transportation, accommodation and medical treatment arrangements

  • Lin-gang: a defined cross-border healthcare policy

    Lin-gang’s 2025 plan sets out cross-border healthcare platforms, more convenient entry and appointments, multilingual services and international insurance settlement, subject to implementation conditions.

    Source: Lin-gang Administrative Committee, 2025 No. 29 ↗

  • Public hospitals are developing international services

    Shanghai launched its public-hospital international medical tourism pilot in 2023. Its official international services portal reported in March 2026 that 22 public institutions had been approved since September 2023.

    Source: International Services Shanghai, March 5, 2026 ↗

  • Major general hospitals and specialist cancer care

    Shanghai is home to Grade 3A general hospitals including Ruijin, Zhongshan and Huashan. Fudan University Shanghai Cancer Center describes national key clinical specialties and multidisciplinary outpatient and inpatient care in its official profile.

    Source: Shanghai Municipal Health Commission ↗Shanghai Cancer Center: official profile ↗

  • Practical services for international visitors

    Shanghai’s official portal provides English guides to healthcare, airport and city transport, accommodation registration, currency exchange and payment, helping patients and companions plan their stay. Acceptance conditions vary by provider.

    Source: International Services Shanghai, individual services ↗

City policies and resources do not establish government or hospital authorization for Zoyinghealth. Hospitals and insurers confirm acceptance, language support and direct billing.

Explore Shanghai hospitals

WHY ZOYING

Why choose Zoying

Scenario of international visitors communicating with service consultants
Service scene illustration · Photos not of actual patients or cooperative institutions

Clear information. Careful coordination.

Clear cooperation information

Hospital profiles and the scope of coordination are stated separately. Each hospital confirms its receiving departments and appointments.

Clear responsibilities

Hospitals provide medical assessment and treatment. Zoying provides information and coordinates non-medical arrangements.

Fees are explained separately

Hospital diagnosis and treatment fees, coordination service fees and personal itinerary fees are confirmed separately. Understand the fee structure before traveling.

Support throughout your journey

We confirm support for document preparation, appointments, arrangements in China and follow-up communication.

Scenario of consultants checking information with visitors
Service scene illustration · Photos not of actual patients or cooperative institutions
PATIENT SUPPORT

HOW WE SUPPORT YOU

What can Zoying do for you?

Understand your options, save preparation time and receive language and practical support throughout your visit.

01

Free initial feasibility assessment

We help you consider available care resources, indicative costs, travel expenses and time commitments before arranging a visit. The receiving hospital assesses medical suitability.

02

Hospital liaison to save you time

We help contact hospitals and specialists, clarify receiving requirements and coordinate appointments, reducing repeated searches and paperwork.

03

Native-language support from arrival to departure

We work with international students in China who speak your language and know local daily life, coordinating transfers, accommodation, hospital accompaniment and practical assistance. Language availability is agreed in advance; professional medical interpretation is arranged separately.

04

Insurance paperwork and liaison

We help clarify document requirements and organize medical records, bills and expense details for communication with hospitals and insurers. Your insurer confirms coverage and claims.

INTERNATIONAL HEALTH INSURANCE

International health insurance support

Learn whether your insurance can be used for medical treatment in China, and prepare protection verification and claims information in advance.

Choose your policy brand and start consulting

Can’t find your insurance? Manual verification of message

The brand is only a reference for consultation options. It does not mean that Zoying has signed a contract with it or that your policy supports direct payment from the hospital.

International health insurance support

Check coverage for care in China and prepare the documents your insurer requires.

Coverage verification

Check the policy’s geographic coverage, hospital network and conditions for the planned treatment.

Direct billing and pre-authorization

Ask the hospital and insurer to confirm direct billing, any authorization requirements and your personal contribution.

Claims documentation

Prepare medical records, itemized costs and invoices according to your insurer’s requirements.

YOUR CARE JOURNEY

From exploring care options to hospital acceptance, travel arrangements and follow-up communication.

Scenarios for communicating information before medical treatment
Service scene illustration · Photos not of actual patients or cooperative institutions
01

Explore care options and feasibility

Review relevant medical resources in China and indicative medical, travel and service costs. Your hospital assesses the treatment plan and medical suitability.

02

Prepare and translate records

Once you decide to pursue care in China, we help organize and translate records and examination reports as required by your intended hospital.

03

Contact the hospital and specialists

Submit the prepared records and coordinate the hospital’s assessment, including further examinations, timing and costs.

04

Confirm acceptance and hospital documents

Following assessment and acceptance, we help request any pre-admission or acceptance document the hospital can issue. The hospital determines its requirements and wording.

05

Plan your journey to China

Coordinate arrival dates, transport, accommodation, airport transfers and language support around the hospital’s confirmed arrangements. Help prepare medical documents if a visa is needed.

06

Receive practical support in China

Get the agreed airport, hospital accompaniment, language and daily-life support to help you and your family navigate the visit.

07

Maintain communication after departure

Help pass on follow-up records and coordinate communication and further appointments according to the hospital’s requirements.

CLEAR COSTS

The fee structure is clear at a glance

Zoying coordination service fee is determined according to the selected hospital type. Hospital diagnosis and treatment expenses and personal travel expenses are calculated separately and are not included in the coordination service fee.

Choose a private hospital

Zoying's coordination service fee is borne by the private hospital, and patients do not need to pay this fee to Zoying. Hospital diagnosis and treatment fees and personal travel expenses will still be paid according to actual arrangements.

Choose a public or non-profit hospital

Patients pay Zoying a coordination service fee. The specific service content, charge amount and payment method shall be clarified and confirmed before the service starts.

PATIENT STORIES

Their journeys to care in China

Explore treatment choices and care journeys through published patient stories.

View all stories
From New Zealand to Shanghai: Josh’s CAR-T treatment journey for gastric cancer solid tumorsPatient story

From New Zealand to Shanghai: Josh’s CAR-T treatment journey for gastric cancer solid tumors

After his disease progressed after conventional treatment, 59-year-old Josh came to Shanghai to receive the newly approved CAR-T for solid tumors. Jiahui Hospital later reported that he completed treatment and returned to New Zealand.

Read their story
Relapse after transplantation: Muhammad from Pakistan came to Shanghai to receive CAR-TPatient story

Relapse after transplantation: Muhammad from Pakistan came to Shanghai to receive CAR-T

The disease relapsed after multiple chemotherapy and transplantation, and the 36-year-old Muhammad came to Jiahui. The report documented his treatment arrangements, symptom improvement and return follow-up plan.

Read their story
American lung cancer patient Daniel: Come to Shanghai to seek new immunotherapy opportunitiesPatient story

American lung cancer patient Daniel: Come to Shanghai to seek new immunotherapy opportunities

Multi-line treatments in the past had limited effects. Daniel learned about new treatment options in China with the advice of American doctors. The hospitalization process also reflects the risk management required for complex patients.

Read their story

BEFORE YOU TRAVEL

FAQs for medical treatment in China

Be sure to confirm important matters before traveling.

Do I need to choose a hospital first?

You can first explain the specialty needs, and then learn about the hospital and doctor information. The final consultation and appointment time must be confirmed by the hospital.

What medical records need to be prepared?

Usually, existing diagnoses, examination reports and past treatment information are sorted out first; the specific list and translation requirements are confirmed by the hospital to be treated.

Can commercial insurance be paid directly?

Not necessarily. Direct payment depends on the policy terms, hospital network, project scope and insurance company review, and cannot be judged solely by the name of the insurance company.

How to distinguish between hospital fees and Zoying service fees?

If you choose a private hospital, the Zoying coordination service fee will be borne by the hospital, and the patient does not need to pay additional fees; if you choose a public or non-profit hospital, the patient will pay the service fee to Zoying. The cost of medical treatment and personal travel will be calculated separately, and the specific cost will be confirmed in advance.

Are treatment options available?

Medical evaluation, diagnosis and treatment plans are the responsibility of the receiving hospital and licensed physicians. The website does not provide online diagnosis.

Can accompanying family members be arranged together?

The number of companions, language, accommodation and transportation needs can be raised during consultation, and the specific scope of support can be communicated in advance.

Plan your medical treatment in China

Starting from the medical needs, medical records and desired time, we will understand the service arrangements one by one.

Submit your consultation request
Only receive necessary consultation informationSecure HTTPS transmissionManual verification and data communication

The website does not have a portal for uploading patient medical records. When additional information is needed, please first explain the purpose and recipient, and then the staff will confirm the method of provision with you.

Zoying provides medical resource information, medical coordination and non-medical support; medical evaluation, diagnosis and treatment are the responsibility of the receiving hospital and licensed physicians.

Hospital classification and accreditation reference

Grade III Class AChinese hospital classification
JCIInternational healthcare quality accreditation
These are reference classification and accreditation systems. Each hospital’s status should be checked against valid certificates and official announcements.