Explore care options and feasibility
Review relevant medical resources in China and indicative medical, travel and service costs. Your hospital assesses the treatment plan and medical suitability.
YOUR CARE JOURNEY
Medical Treatment Process for International Patients
The hospital confirms the diagnosis and treatment and admission arrangements, and Zoying communicates non-medical service support.
YOUR CARE JOURNEY
From exploring care options to hospital acceptance, travel arrangements and follow-up communication.
Prepare and translate records
Once you decide to pursue care in China, we help organize and translate records and examination reports as required by your intended hospital.
Contact the hospital and specialists
Submit the prepared records and coordinate the hospital’s assessment, including further examinations, timing and costs.
Confirm acceptance and hospital documents
Following assessment and acceptance, we help request any pre-admission or acceptance document the hospital can issue. The hospital determines its requirements and wording.
Plan your journey to China
Coordinate arrival dates, transport, accommodation, airport transfers and language support around the hospital’s confirmed arrangements. Help prepare medical documents if a visa is needed.
Receive practical support in China
Get the agreed airport, hospital accompaniment, language and daily-life support to help you and your family navigate the visit.
Maintain communication after departure
Help pass on follow-up records and coordinate communication and further appointments according to the hospital’s requirements.
BEFORE YOU TRAVEL
FAQs for medical treatment in China
Be sure to confirm important matters before traveling.
Do I need to choose a hospital first?
You can first explain the specialty needs, and then learn about the hospital and doctor information. The final consultation and appointment time must be confirmed by the hospital.
What medical records need to be prepared?
Usually, existing diagnoses, examination reports and past treatment information are sorted out first; the specific list and translation requirements are confirmed by the hospital to be treated.
Can commercial insurance be paid directly?
Not necessarily. Direct payment depends on the policy terms, hospital network, project scope and insurance company review, and cannot be judged solely by the name of the insurance company.
How to distinguish between hospital fees and Zoying service fees?
If you choose a private hospital, the Zoying coordination service fee will be borne by the hospital, and the patient does not need to pay additional fees; if you choose a public or non-profit hospital, the patient will pay the service fee to Zoying. The cost of medical treatment and personal travel will be calculated separately, and the specific cost will be confirmed in advance.
Are treatment options available?
Medical evaluation, diagnosis and treatment plans are the responsibility of the receiving hospital and licensed physicians. The website does not provide online diagnosis.
Can accompanying family members be arranged together?
The number of companions, language, accommodation and transportation needs can be raised during consultation, and the specific scope of support can be communicated in advance.